Elie Saab New Style 100% Real Gray Slit Long Sleeve Heavy Beaded Floor-Length Prom/ Evening Dress | Свадьбы и торжества

Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to 
check and make sure that the dress has been made to your order specifications. Try on your dress as 
soon as possible without removing the tags, altering, or washing the dress.
If you are returning or exchanging dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and intact and attached.

Sizing or Fitting Issues
As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately 
one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. 
Dress is not the size you ordered 
Should your dress size differ from the specifications of your order by more than one inch, we encourage 
you to find a local tailor to make adjustments, and we will gladly reimburse you for 15-30dollors of the 
product price in tailoring costs.  
Dress is the size you ordered but does not fit 
Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged.
As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not
be possible.

Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on color chart of my shop. Slight color mismatches between the color of your dress and the color shown on screen may not mean 
that the dress is defective or misshipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible. 

Return Process 
1)  Submit a return request to seller within 15 days of your order’s shipment. Include an  explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval 
from my shop. And the buyer should charge the back shipping cost.

2)  Once our sellers has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.

3)  Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.